Returns & Refund Policy

At Sliq, we are committed to ensuring your satisfaction with every purchase. Given the nature of FMCG which includes food, beverages, personal care items, and other consumable products—our refund policy is tailored to ensure both product integrity and customer fairness.

1. Eligibility for a Refund

You may be eligible for a full refund or replacement under the following conditions:

• Damaged or Defective Goods: The product arrived broken, leaking, or is clearly unusable upon delivery.

• Expired or Near-Expired Goods: The product arrived with an expired date or a "best by" date that is less than two weeks from the date of delivery (or less than a third of the total shelf life, whichever is longer), unless the short shelf life was clearly noted on the product page at the time of purchase.

• Incorrect Item: You received a product that is different from what you ordered (e.g., wrong flavor, size, or brand).

• Missing Item: An item listed on your order confirmation is not included in the package.

2. Items Not Eligible for Refund

Due to hygiene and the perishable nature of many FMCG items, we generally do not offer refunds or returns for products under the following circumstances:

• Change of Mind: You simply changed your mind after the purchase, or decided you no longer want or need the item.

• Taste or Personal Preference: You disliked the taste, scent, or texture of a consumable product.

• Improper Storage: The product deteriorated because of improper storage after delivery (e.g., a frozen item thawed after being left outside).

• Items on Sale/Clearance: Items explicitly marked as Final Sale or Clearance are not eligible for a refund.

3. How to Request a Refund or Replacement

All refund requests must be initiated within 24 hours of receiving your order.

1. Contact Us: Email our Customer Service team at info@sliq.shop or use the contact form on our website.

2. Provide Details: In your request, you must include:

   • Your Order Number.

   • A clear explanation of the issue (e.g., "damaged item," "wrong flavor received").

   • Photographic evidence (e.g., a photo of the damaged item, the expiration date, or the incorrect product you received). This is mandatory for damaged, expired, or incorrect items.

3. Wait for Confirmation: Our team will review your request and photographic evidence. We will typically respond within 2–3 business days with a resolution, which will be either a full refund, a partial refund, or a replacement shipment.

4. Refund Process

• No Return Required (Typically): In most cases involving damaged, expired, or incorrect items, we will process a refund or replacement without requiring you to return the physical item, due to the low value and high cost of shipping consumables. We will inform you if an exception is made and a return is required.

• Payment Method: Refunds will be processed back to the original method of payment used for the purchase.

• Timing: Once processed by Sliq.shop, please allow 5–10 business days for the funds to reflect in your account, depending on your bank or payment provider.

5. Cancellations

Orders can only be canceled if the request is received before the order has been processed and shipped. Once an order has been marked as "Shipped," it cannot be canceled. Please contact us immediately if you need to cancel an order.

Disclaimer: Sliq reserves the right to deny any refund request that does not meet the above criteria or is deemed fraudulent. This policy may be updated periodically without prior notice.